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AWS re:Invent 2025 - Transforming contact centers in financial services with Amazon Connect (BIZ220)
In financial services, balancing personalization with compliance and security presents unique challenges to delivering superior customer experiences. Zepz, the global payments group behind leading remittance brands WorldRemit and Sendwave, began their Amazon Connect journey in 2021. Operating in over 130 countries with 5,000+ money transfer ...
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