Emily Braik, Vice President of Workforce Management at Qualfon, shares how the organization turned to best-of-breed Verint Workforce Management to help it increase CX automation and, as a result, achieved greater efficiency in its day-to-day operations, increased agent capacity, and elevated customer experience. Further, hear how the combination of Verint Workforce Management and MyVerint App is enabling Qualfon to provide its agents with flexible schedules to elevate employee experience, result