Aug 16, 2024 · The information provided below covers disability-related complaints that U.S. and foreign passenger air carriers operating to, from, and within the U.S. received during each respective …

Oct 23, 2024 · In 2023, when American received more than 8 million requests from customers for wheelchair assistance, less than 0.1 percent (or less than 1 in every 1,000) of these customers …

Jul 8, 2024 · The percentage increases ranged from 8.3% to 65.5% year over year. Between October and December, the number of submissions DOT received declined each month year over year.

A DOT review of disability-related complaints from 2015 through 2019 found that failure to provide timely wheelchair assistance was the number one disability complaint each year.

This year’s report, covering calendar year 2024, is due no later than January 27, 2025. If a carrier did not receive any written disability-related complaints in calendar year 2024, DOT still requires the …

Jan 5, 2024 · WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of October 2023 …

As of July 19, 2025, U.S. air travel enforces stricter rules on wheelchair assistance after incidents left elderly passengers stranded. The DOT fined airlines, enacted training and compensation …

Mar 1, 2024 · For calendar year 2023, the carriers posted a mishandled wheelchair and scooter rate of 1.38%, down from the rate of 1.41% in 2022.

The overall total number of disability-related complaints reported by carriers in 2021 increased by 124% over the number reported in 2020. Though, the overall total number of complaints reported in 2021 …

Jan 10, 2023 · There was a 12.0% decrease in air travel service complaints from September to October; however, complaints are more than 370% above pre-pandemic levels in October 2019. The ATCR is …