Aug 28, 2025 · Learn how to identify promoters, passives, and detractors in NPS-boost customer loyalty with strategies tailored to each group.

Jul 28, 2025 · Understand Promoters, Passives, and Detractors in NPS—and how each group reflects customer loyalty and business growth potential.

Jul 17, 2025 · Discover how to transform passives and detractors into promoters using data-driven NPS strategies to enhance customer loyalty and drive business growth.

Feb 14, 2023 · Learn how to manage NPS Detractors, Passives, and Promoters to boost customer satisfaction and loyalty by fixing issues and improving their experiences.

Jan 3, 2025 · Instead, use customer satisfaction surveys proactively to tease out your promoters, passives (customers who you give a 7-8 score), and detractors. NPS is the most common type of …

Detractors Detractors are customers whose experience with your business was mostly negative. Without proper handling, detractors can go on to churn, leave bad reviews and cause the negative word of …

Jul 8, 2025 · Promoters, Passives, and Detractors are the three distinct customer segments identified by the Net Promoter Score system. Understanding the characteristics and behaviors of these customer …

Sep 19, 2025 · Net Promoter Score, or NPS, is a pivotal metric that measures customer loyalty and satisfaction. It helps determine if your customers are happy and likely to recommend your business …

3 days ago · Calculating the Net Promoter Score The Net Promoter score is calculated by: NPS = % of promoters – % of detractors It provides a single score between -100 and +100 For example From …

Dec 4, 2025 · Struggling to improve your NPS? This guide shows how to close the loop with detractors, leverage promoters and turn insights into real improvements across the customer journey.