Getting started with Freshservice Setup your support channels, end-user portal, Freshthemes, and more.

View all categories → Quick links Community Connect with Freshworks customers worldwide System status Check the operational statistics of Freshservice and subscribe to alerts.

Managing Agents in Freshservice Freshservice System Requirements View all 13 Support Guide: Introduction to Self Service Portal Branding your service desk with your name and theme …

Mar 7, 2022 · <yourcompanyname>.freshservice.com. You have access to your service desk’s knowledge base and announcements even before you login. You’ll also be able to raise a …

Jun 26, 2025 · Get started Freshservice is a user-friendly IT help desk application packed with AI-powered features. Set up Freshservice to reach your employees with powerful ticketing and …

Jul 21, 2023 · For Freshworks org accounts, you can configure multiple authentication modes, including SSO and Freshworks credentials, which is beneficial for managing users from …

Oct 3, 2023 · If your organization has signed up for the Freshworks Suite of Products, which includes Freshservice, your Freshservice account can be accessed through a common …

Nov 27, 2025 · Changes are inevitable in an organization. It’s critical to plan changes effectively to reduce their impact on the organization. Freshservice provides a change management module …

Jul 10, 2024 · With project management in Freshservice tightly coupled with service delivery, you would need to create projects from incoming tickets, problems, or changes to directly …

Feb 20, 2025 · Refer to our quick guide on working with incident and service requests in Freshservice.