Wednesday’s United Way of Metro Chicago food day included donation collection, awards and lunch with speaker Bobby Simmons.

When a small business starts missing calls, the first fix can seem obvious. Hire help. But before you compare top-rated call ...

Fraud operations now operate like call centers, complete with hiring, training, and performance tracking. Flare reveals how ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

One of my favorite scenes from the 1980s sitcom “Mama’s Family” was when Thelma “Mama” Harper’s daughter-in-law, Naomi, ...

Cebu City Vice Mayor Tomas Osmeña is pushing to expand the city’s “Mayor of the Night” initiative, calling it a targeted response to long-standing challenges faced by call center workers and a ...

It’s Spring Appeal Time at the RSF Senior Center Dear Friend & Neighbor, Spring is here, and it’s time for our annual appeal.

In healthcare, where the cost of care is rising, organizations can’t afford to drive patients away due to inefficient systems ...

China's foreign investment negative list defines sectors where foreign investors face restrictions or bans on market entry.

New Delhi: The United States Federal Communications Commission (FCC) voted on Thursday to initiate a formal proceeding designed to "onshore call center jobs and establish English language proficiency ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.