Why you need to put yourself in your customer’s shoes to understand the experiences they have with your organization. How well do you put yourself in your customer’s shoes? Year in and year out, ...

"There are three possible reactions to any design: yes, no, and WAHOU! The third is the one I'm aiming for." Milton Glaser, co-founder of New York Magazine Brainstorming was invented in the 50s, and ...

When A.G. Lafley was named CEO of Procter & Gamble during the summer of 2000, the task of turning the organization around looked overwhelming. The price of a share in the consumer packaged goods giant ...

Design thinking is a process that many professionals, including journalists, have discovered and adopted in the last few years to create products focused on users. Stanford University’s Hasso Plattner ...

Pioneered by the Stanford d.school, Innovation by Design is a process that is extremely useful in tackling complex problems that are ill-defined or unknown, by understanding the human needs involved, ...

"Design thinking," which is gaining traction in the business sector, is about allowing even the most traditional thinker to create fresh, inventive solutions to business challenges by leveraging an ...

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Design Thinking continues to be a hot topic (this article is one of many talking about it). Design Thinking has been hyped and even fetishized but there are also voices questioning its value, impact, ...

Creative problem-solving used to take place on the playground during recess, when worksheets temporarily disappeared and teachers stood at a distance. There, learning happened through exploration and ...

Complexity is a common theme in the automotive repair world today. Among the contributors is the proliferation of new technologies, from ultrasonic sensors in our bumpers to long-range radar behind ...