When explaining Zappos.com’s almost-obsessive dedication to customer service, the e-tailers’ employees always seem to turn to real-life tales. “That’s the Tony pizza story…” began Jane Judd, senior ...

Today more than ever, customer service really matters. Technology is starting to replace many conventional human interactions, but is that a good thing? We all know robot customer service reps fall ...

Zappos is taking a step out of the box to offer aid amid the coronavirus crisis. The company, known for its friendly staff, has launched its new Customer Service Anything Hotline to help people find ...

There are a variety of new marketing and communication channels emerging on what seems like a daily basis. Although many retailers see this as an ongoing challenge, it provides an opportunity to ...

When I first heard the term "Zapponian," I imagined a happy little alien who sends people shoes. My imagination wasn't too far off. Zappos, an online shoe and apparel shop, is a one-stop shop for ...