Jason Elkin is the founder and CIO of EQUALS TRUE, which builds inclusive remote teams for companies in the Americas & UK. Remote teams are here to stay, as benefits like greater flexibility and ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

The concept of remote work has gained momentum in recent years, driven by advancements in technology and changing attitudes toward workplace flexibility. The Covid-19 pandemic further accelerated the ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

DALLAS and BARCELONA, Spain, June 1, 2010 /PRNewswire/ — NTRglobal, a leading provider of on-demand IT automation and remotesupport, today announced the addition of NTRsupport(TM) Direct Support ...

Managing a remote software development team can be tricky, and it requires some dedication and effort. The rewards of doing it well, however, can be substantial and it’s not as... Managing a remote ...

Founder Reports looks at how leadership approaches designed for in-office environments can be improved to meet the needs of ...

Customers expect support organizations to keep their mobile devices running efficiently and effectively. Find out how easy-to-use remote support tool can help simplify remote mobile support, greatly ...

Your free business.com+ membership unlocks exclusive tech deals and advisor support Business.com aims to help business owners make informed decisions to support and grow their companies. We research ...

In all of customer service, there’s one metric that stands out above all the rest in terms of importance. More important than satisfactory resolutions. More important than call resolution times. What ...

The company's new QuickSupport app for Android and iOS lets IT pros and other tech types connect to phones and tablets from afar. There's just one thing missing. Rick Broida is the author of numerous ...