(By John Shomby) When is it right to respond? When is it right to react? There are times when one works better than the other. One is short-range and the other long-range. We should react in ...

Have you ever been in a situation where you have gotten emotionally triggered and you reacted in a way you regretted? In today’s business world, it is imperative to be able to respond with tact and ...

You”ve done something wrong and your customer is angry. You”ve apologized and you try to fix the problem. Meanwhile, you”re hoping the customer doesn”t go someplace else next time. Want to buy some ...

Over my decades-long history as a blogger, author, public speaker, and consultant, I have come to appreciate the power of words. I often hear that “it’s just a semantic difference” when discussing ...

Over my decades-long history as a blogger, author, public speaker, and consultant, I have come to appreciate the power of words. I often hear that “it’s just a semantic difference” when discussing ...