No matter how you are connected to the COVID-19 coronavirus outbreak, we want to hear from you. Help make sure our journalism is focused on the right issues by sharing your questions, concerns and ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

CoinDesk is soft-launching its own digital token, called $DESK, ahead of Consensus 2021. Here’s everything you need to know and how to get involved. More people own ...