Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...
Forbes contributors publish independent expert analyses and insights. Joanne Chen is a General Partner at Foundation Capital. Apr 29, 2024, 07:31pm EDT Apr 29, 2024, 07:32pm EDT The push towards ...
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