I tried BMW’s Remote Visual Guidance service, which walks owners through some of the more complex aspects of new-car technology. Here’s what I found. By Keith Barry As the car expert among my friends ...

Back in February, we told you about BMW's new way of selling cars, the so-called Genius program, that takes after the Apple way of doing business. After the pilot scheme deployed in 2012 proved to be ...

As the car expert among my friends and family, I’m often called on to answer the same simple question: “What does this button do?” Whether it’s a picture of a car with squiggly lines under it (it’s ...