We live in an era defined by personalization and instant gratification. This has made customer service more important than ever. Each interaction with a customer, both before and after the point of ...

Loyal customers can be tough to find. So why do some companies run them off with crappy customer service? Often because the employees who care have no authority to fix problems, and those with the ...

If you are IT at a company that provides customer service you have a huge opportunity to identify the limitations of the service your company provides and improve it. Many of you work in enterprises ...

Bombardier has been investing heavily in its customer service network, with new or expanded centres in London, Miami, Melbourne, Australia, and Singapore, plus a showpiece facility under construction ...