In a service-based business model, to get the results you want for your business, you must deliver the results, outcomes, and experiences customers want for their lives. The better the delivered ...

The point of customer care solutions is to improve the efficiency and effectiveness of the customer interactions with the firm. In the virtual business process world, firms that do not focus on a ...

Paraphrasing the bard: To outsource or not to outsource your customer care operations, that is the question. And unfortunately, the answer is a resounding, “it depends.” Colin Taylor, CEO and Chief ...

REDWOOD CITY, Calif., April 30, 2018 /CNW/ -- Adaptive Spectrum and Signal Alignment, Incorporated (ASSIA), the market-leading supplier of broadband and Wi-Fi management software has taken another ...

The term customer care has typically been associated with problem solving. But customer care is changing significantly. In the past customer care was a passive process: the customer initiated the ...

Mobile messaging company Air2Web Inc. has launched AirCare, a new customer care program that uses text messaging as a tool for customer service and support. Mobile messaging is a highly personal way ...

Conversocial, the U.K.-headquartered social customer care platform, has acquired Silicon Valley startup HipMob. The Y Combinator alumnus had developed an integrated live chat platform for websites and ...

Oracle Utilities Customer Care and Billing will help Palm Utilities to solve the vast majority of customer issues within the first contact, helping maintain the highest level of customer service. In ...