AI-powered solutions such as ChatGPT could fuel new types of products in banking, more personalized and more connected to users, but integrating innovative ...

If given a choice between being on hold with customer service and having a query resolved by a few taps of a smartphone keyboard, most of us would pick the second option. It’s easy, quick and ...

If you want that chatbot to perform the way it’s supposed to, then you need to turn to a new category of IT worker: conversational designers. Tagged with one of the flashiest job titles in the ...

You may have heard that “conversational interfaces” are the new hotness in digital product design. Why open and close a bunch of apps on your phone to get stuff done when you can invoke a text-message ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Goran Paun There is no ...

With advances in tech come changes in the user experience and its deliverables—meaning that UX designers must be ready to adapt to changes to deliver the best possible experience for their customers.

UX is at the heart of all digital experiences and is the reason why people are so willing to stand in line for hours to buy the newest iPhone. Great UX is behind how you feel when you use your ...

Two words: “all set.” People say them every day — after the waiter delivers food, when finishing a customer service call or before launching a rocket into space. (Or so I imagine.) These two words are ...