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Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Call center software pioneer Five9 has a number you can call -- 915-f-i-v-e-9-a-i -- to hear the stentorian voice of a call agent. It can tell you jokes, and it sounds much more natural than a typical ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Your free business.com+ membership unlocks exclusive tech deals and advisor support Business.com aims to help business owners make informed decisions to support and grow their companies. We research ...

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...