Auto Insurers Struggle to Maintain Seamless Interactions Across Channels, JD Power Finds

Auto Insurers Struggle to Maintain Seamless Interactions Across Channels; Customers Turn to AI to Fill Gaps in Auto Policy Understanding ...
Business Wire

Satisfaction with Auto Insurance Claims Strained by Higher Deductibles, More Total Losses, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Auto insurance rates have finally started to decline from the near-record highs of 2024, but customers are still feeling the sting of several years of sky-high insurance ...
jdpower

Auto Insurers Manage Customer Expectations as Repair Cycle Times Double in Two Years, J.D. Power Finds

TROY, Mich.: 26 Oct. 2023 — Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more ...
SFGate

J.D. Power Auto Insurance Claims Satisfaction Study

Car repairs are taking longer than ever these days - something you've likely noticed if you've had your vehicle in for repairs lately. According to the J.D. Power 2023 U.S. Auto Claims Satisfaction ...
Insurancenewsnet.com

Despite delays in auto repair cycle, customer satisfaction improves

Long repair-shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days this year, up by 6.2 days from 2022, and more than double the ...
Crowdfund Insider

Auto Insurance Rates Surge, Trust Emerges as Key Driver of Client Satisfaction, Study Finds

With U.S. auto insurance rates up 11.2% on average during the past year—and insurers still losing an average of five cents “on every dollar of premium they collect—sky-high premiums do not appear to ...
Morningstar

Auto Dealer Service Satisfaction Improves amid Challenges from Aftermarket and Unique Effect of Direct-to-Consumer Brands, JD Power Finds

Porsche Ranks Highest among Premium Brands for Second Consecutive Year; MINI Ranks Highest among Mass Market Brands Overall customer satisfaction with auto dealer service improves in 2026, led by ...